What Makes A Good Coffee Service? Joes Vs. Shmoes
There are so many things to consider before hiring a coffee service these days: Are their prices reasonable? Can I trust them? Will they deliver decent service? The competition is fierce, and everyone is trying to get into your wallet. Few are trying to make a home in your heart, earn your trust and deliver the quality of service they promised over the phone.
In the coffee industry, it’s sometimes difficult to judge a “good” service from a “bad” service. After all, most customers just want their beverage bar stocked and their machines running smoothly. But there are a lot of other factors that determine good from bad. For example, is the delivery on time? Did they note your current and future inventory needs? Are they considerate to your staff?
You’d be surprised how many coffee delivery services scrape by with the bare minimum: taking your order, installing machines, grabbing your signature and scampering out the door. Two days later, you’re out of Hazelnut and they can’t get one of their guys out there for another week. So what do you do? Run to the supermarket and spend your own money on extra coffee when you’re already paying for a coffee service.
If you’re not a priority to your coffee service, then they shouldn’t carry any weight in the company you keep. Business partnerships – long-lasting business partnerships – are a two way street, the foundation being mutual respect and trust. If there are too many potholes in that street, the foundation can never be properly laid. And the street eventually crumbles.
There are plenty of coffee services for your store or office to choose from – but if you’re looking for one that takes control, so the only time you’re thinking about coffee is when you grab a cup or sign the invoice, then you have three things to look for:
You’ve got tea lovers, decaf lovers and espresso lovers inhabiting your office, or store; what good is a beverage bar that doesn’t cater to every kind of customer or employee you have? That’s like running an ice-cream store that serves only vanilla and chocolate. Java drinkers are a mixed variety, and those with varying tastes are grateful when a beverage bar at least tries to compromise with them.
You shouldn’t be “just another customer.” The coffee service you partner with should know, not only your delivery information and invoice numbers, but your preferences. When you call to change an order, or want to check out a new blend (or request a new blend) [link to: https://www.qualityexpresscoffee.com/cafe-lab] your java team should know immediately who you are, what you’ve already got and help you select the most suitable addition to your beverage bar. A good coffee service, or any service, takes the time to get to know their customers.
This is a given for any service, but sometimes customers forget the root definition of reliability – it’s not just delivering product, shipping on time and charging fairly. Reliability is being there for the emergencies; working with price adjustments, delivering extra product when necessary. You don’t want a fair whether coffee service. If you’re out of a certain item, or your machine is broken, part of your service’s service should be handling unexpected problems – things don’t always go as planned.
Don’t get haggled into teaming with a coffee service based on their boasts of superiority, or even how immaculate their selections look. The product is only a branch of service – the actual service should also be taken into consideration if you’re looking for fair prices, honest business and dedicated partners.
Want to learn more about beneficial beverage bars and effective coffee delivery service? Call our Java Geniuses at 1-800-4JAVA-2U, or click below, and our caffeine fiends will walk you through all the ins and outs of good coffee service – and maybe even convince you to partner with us.